Maxlence Advantage / Approach

Domain Expertise:
The team has domain expertise with 08 years of combined experience. Our specialist F&A capabilities with our collaborative approach to enable you to raise enterprise wide productivity levels, address operational hurdles and maximize stakeholder value.

Standard Processes:
E2E process gets transitioned post SOP’s completion by Maxlence team and approval from the client.

Work been performed under secured environment with adherence to Service Level Agreement. Physical, Network and Employee Security Standards are followed. All works under NDA’s (Non-Disclosure Agreements), Confidentiality Agreements and Service Contracts.

Team Leader and Manger / Head Operations are responsible for Voice Communication with the clients. Clients directly contacts them and discuss issues/delivery.

Process Control:
Control checks are prepared and KPI’s along with FMEA were defined to keep the process under and continuous rigor around process improvement via Lean digitization.

Adequate bench strength and focus on cross training to address issues on staff turnover/ absenteeism and skewed work during month and quarter end.

Business Analyst and Project Evaluation:
Professionals and Consultants to guide the best possible outcomes and once the project is signed-up, process flow and timelines are established which are communicated to client for as a proper checklist

Document Management:
Improved Document Management and Retrieval System.