Maxlence Advantage / Approach

Domain Expertise:
The team has domain expertise with 08 years of combined experience. Our specialist F&A capabilities with our collaborative approach to enable you to raise enterprise wide productivity levels, address operational hurdles and maximize stakeholder value.

Standard Processes:
E2E process gets transitioned post SOP’s completion by Maxlence team and approval from the client.

Confidentiality:
Work been performed under secured environment with adherence to Service Level Agreement. Physical, Network and Employee Security Standards are followed. All works under NDA’s (Non-Disclosure Agreements), Confidentiality Agreements and Service Contracts.

Communication:
Team Leader and Manger / Head Operations are responsible for Voice Communication with the clients. Clients directly contacts them and discuss issues/delivery.

Process Control:
Control checks are prepared and KPI’s along with FMEA were defined to keep the process under and continuous rigor around process improvement via Lean digitization.

Flexibility:
Adequate bench strength and focus on cross training to address issues on staff turnover/ absenteeism and skewed work during month and quarter end.

Business Analyst and Project Evaluation:
Professionals and Consultants to guide the best possible outcomes and once the project is signed-up, process flow and timelines are established which are communicated to client for as a proper checklist

Document Management:
Improved Document Management and Retrieval System.